Can I remove a user from my company?

However, we understand the importance of user management, and rest assured, we are here to assist you with the process.

To have a user removed from your company, simply raise a support ticket by sending an email to eclicsupport@nxtport.com. Our dedicated team will promptly handle the user removal for you.

You might be wondering why this feature isn't available directly on the MyPortal?

The reason is that, in response to the increasing demand for Data Processing Agreements (DPA), various companies have specific requirements concerning the deletion of personal data. To accommodate these diverse DPAs, we have implemented robust processes.

Our procedures include notifying Data Protection Officers (DPO) about the deletion of user data. This ensures compliance with the specific requirements outlined in DPAs. Our service desk is equipped to handle alerts and retention periods for user data, as well as the temporary and complete deletion of privacy records stored on our platform.

Thank you for your understanding and cooperation.